Privacy Policy
Effective Date: 04/21/2025
This Privacy Policy explains how Sendiate collects, uses, and protects your information across our mobile app and website (collectively, the “Platform”).
1. What We Collect
- Account Info: Name, email, phone number, password
- Location Data: With your permission, to match you with nearby couriers
- Delivery Details: Pickup/drop-off info, item descriptions, tracking data
- Payment Info: Processed securely by our payment partner; we don’t store full card numbers
For Couriers:
- Government-issued ID (if required)
- Vehicle details
- Availability, pricing, and performance data
2. How We Use It
- To provide and improve platform features
- To match senders with couriers
- To manage and verify accounts
- To send important notifications and updates
3. Data Sharing
We never sell your data. We share only when necessary:
- With couriers/senders (to facilitate a booked delivery)
- With payment processors
- With authorities if required by law
Public courier profiles may include photo, name, rating, and pricing, shown to matched senders only.
4. Your Choices
- Update or delete your account anytime
- Manage location and notification permissions from your device
- Adjust privacy settings within the app
5. Security
We use encryption and platform safeguards, but no system is 100% secure. Please protect your credentials.
Privacy questions? Contact: privacy@sendiate.com